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New Reviewer

Kündigung/ Rückerstattung

Twoo - Kündigung/ Rückerstattung
Twoo - Kündigung/ Rückerstattung
Guten Tag, ich habe meine Kündigung am 14. Dez. 2021 an info-de@***.com geschickt. Und auch das Konto im App gelöscht! Mein Konto wurde im Jan. 2022 weiterhin mit 29,99 belastet. Ich möchte gerne die Jan. Abbuchung und die hälfte von Dez. 2021 rückerstattet. Vielen Dank! Gruss L. Siebert
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1 comment
#2133986

Sehr geehrte Frau Siebert, bitte kontaktieren Sie uns erneut unter info-de@twoo.com, damit wir Ihr Anliegen überprüfen können. Beste Grüße, Ihr Twoo-Team

ID
#3321038 Review #3321038 is a subjective opinion of poster.
Loss
$40
Preferred solution
Full refund
New Reviewer

Hate it

Not user friwndly. Dows not allow to cancel service. Have tieed to reach bit mo luck. Please xancel subscription

User's recommendation: Bad company.

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1 comment
#2161521

Thanks for your feedback. We’re sad to hear that you’re having a negative experience with our app. We’d like to assist you with this issue, so could you please contact us at info-en@twoo.com to see what we can do for you?

ID
#3457691 Review #3457691 is a subjective opinion of poster.
Location
East Orange, New Jersey
Loss
$13
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cash debiting

Twoo - Cash debiting
cash is being debited from paypal with my credit card kindly solve it. i dont want to happen automatically from twoo.
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1 comment
#2161520

Thank you for bringing your issue to our attention. Would you mind contacting us at info-en@twoo.com with more details regarding this issue?

ID
#3446054 Review #3446054 is a subjective opinion of poster.
Loss
$1199
Preferred solution
Full refund
New Reviewer

I want to cancel my account!! I will not pay a fee as I did not pay a fee to open it. Kindly cancel

I just told u what the problem was I will not repeat my self this is a very unorganized company. Oh my gif really what I have to say may not need 100 symbols so this is what you get

User's recommendation: Do not sign up for this. The people are all over the world none close to where you live.

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1 comment
#2126122

Thank you for bringing your issue to our attention. Would you mind contacting us at info-en@twoo.com with more details regarding this issue?

ID
#3294056 Review #3294056 is a subjective opinion of poster.
Location
Warrior, Alabama
Preferred solution
Nothing from you

Tried to upgrade my account and there is a red message saying “” oops something went wrong “

Emailed Twooo to no avail it looks like There is no joy on Twooo as couldnt understand what went wrong

User's recommendation: Will never recommend anyone to this website.

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2 comments
#2117994

Thank you for your message. We are sorry to hear that you are experiencing any issues on our site.

Please contact us at en-info@twoo.com so we can assist you properly. Have a nice day!

#2117998
@TeamTwoo

We are sorry for the inconvenience. Our email address is info-en@twoo.com.

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ID
#3263360 Review #3263360 is a subjective opinion of poster.
Location
West Wickham, England

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Follow up

My issue was not taken care of. Im not paying premium to see my messages. You can apologize to my matches I cant contact them or you can delete my account.

User's recommendation: Dont recommend.

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1 comment
#2108684

Thank you for bringing your issue to our attention. Would you mind contacting us at info-en@twoo.com with more details regarding this issue so we can assist you?

ID
#3195957 Review #3195957 is a subjective opinion of poster.
Location
Mississauga, Ontario

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: They would not unsubscribe me!

Update by user Dec 30, 2021

my requwest was satisfied, I have no more problems with Two..

Original review posted by user Nov 30, 2021
they would not unsubscribe me in spite of my repeated requests. the "unsubscribe" link on their letters does not work. I have complained about it on yuor website. you asked for feedback - here it is : nothing has chasnged!!! they keep sending me letters I don't want!
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2 comments
#2103339

They helped me to unsubscribe. The problem is solved. Thank you.

#2098113

Thank you for bringing your issue to our attention. Would you mind contacting us at info-en@twoo.com with more details regarding this issue, so we can look into it? Thank you!

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Resolved
ID
#3111612 Review #3111612 is a subjective opinion of poster.
Location
Amsterdam, North Holland
Preferred solution
unsubscribe me!!!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Payments

Twoo - Payments
Twoo - Payments
Hello. There was a problem with the payment a month ago. I contacted the support team and the problem was resolved. The support team informed me that my money will be refunded to me. A month passed and my money was not returned to me. I want to note that I deleted my account. My old e-mail: nano_huseynli@***.com
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1 comment
#2096130

Thank you for bringing your issue to our attention. Would you mind contacting us at info-en@twoo.com with more details regarding this issue?

ID
#3091870 Review #3091870 is a subjective opinion of poster.
Location
Warsaw, Mazovia
Loss
$30
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I didn’t sign up for a subscription

I purchased 100 stars for 1.99, but didnt subscription for anything but 29.99, was taking from my account without my consent ?
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1 comment
#2093676

Hi! Thank you for contacting us.

Would you mind contacting us at info-en@twoo.com with more details regarding this issue? Then we will be able to solve it.

ID
#3077122 Review #3077122 is a subjective opinion of poster.
Location
Dublin, Leinster
Pros
  • Return amount
Cons
  • Hidden charges
  • Without informing money debited
Loss
$2999
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
the "unsubscribe" link on their website does not work, also, the "unsubscribe" link in their letters doesn not work. All mail directed to them comes back. User's recommendation: do not subscribe to their services, they are crooks!
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2 comments
#2092253

Hi! Thank you for bringing your issue to our attention. Would you mind contacting us at info-en@twoo.com with more details regarding this issue?

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ID
#3062849 Review #3062849 is a subjective opinion of poster.
Location
Amsterdam, North Holland

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Can't log in my twoo account

i have been trying to log in my twoo account and failed.I cannot use my old password as it is said is invalid..can I delete and open another account?
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1 comment
#2073408

Thank you for your message. Could you please contact us at info-en@twoo.com so we can assist you properly? Have a nice day!

ID
#2938887 Review #2938887 is a subjective opinion of poster.
Preferred solution
to log in on twoo

Nathanbudden1999@***.com

I haven't been on for 8 months and i still banned and I don't even know why I'm and send i try to aplele it and send the id it won't work
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1 comment
#2064789

Thank you for bringing your issue to our attention. Would you mind contacting us at info-en@twoo.com with more details regarding this issue?

ID
#2877546 Review #2877546 is a subjective opinion of poster.

Concerning payment

I am not owing twoo , thus I just had notification from debts collectors that I am still owing twoo Please can you look into it Best regards, Nathaniel

User's recommendation: Bad experience.

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1 comment
#2052437

Hi, Thank you for your message. We are sorry for the inconvenience.

Could you please contact us at info-en@twoo.com so we can investigate this issue? Have a nice day!

ID
#2805993 Review #2805993 is a subjective opinion of poster.
Loss
$80
Preferred solution
Let the company propose a solution

Concerning payment

Bla-blaSad I have already paid off my balance, yet klarna said I am owing kindly look into it i was with twoo 2years ago old member
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1 comment
#2049223

Hi! Thank you for your mesage.

We are sad to hear that.

Could you please contact us at info-en@twoo.com so we can assist you properly? Have a nice day!

ID
#2783775 Review #2783775 is a subjective opinion of poster.
Location
Aalten, Provincie Gelderland
New Reviewer

Wrong billing!

Mmmmmmmmmmmmmmmmþ.mþmþþþþþþþþþþþþþþþþþþþþþþþþþþáþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþþ Stop billing me!
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1 comment
#2043567

Hi! Thank you for your message.

Please contact us at info-en@twoo.com so we can assist you properly with this issue. Have a nice day!

ID
#2743313 Review #2743313 is a subjective opinion of poster.
Pros
  • Return amount
Loss
$2000
Preferred solution
Full refund
New Reviewer

Pague con mi tarjeta de débito activación de puntos y me lo cobraro y no me lo diero los pinto para poder textiar

Este es mi número de teléfono 787470**** necesito mi puntos que pague con mi tarjeta de débito para poder textiar
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1 comment
#2043144

Por favor indícanos los siguientes datos: Tipo de tarjeta (VISA, Mastercard...) Cuatro últimos dígitos de la tarjeta Fecha de la compra Importe de la compra Nombre del titular de la tarjeta Un saludo y lamentamos los inconvenientes.

ID
#2712766 Review #2712766 is a subjective opinion of poster.
Loss
$26
Preferred solution
Mis puntos para poder textiar que ya pague

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